Frequently Asked Questions

Welcome to the WorkWiz FAQ section! Here, you’ll find answers to common questions based on your role within the healthcare community. Please select the appropriate category below to access the relevant information.

Choose your role

1. Signing Up to Locum

Q: How do I sign up as a locum clinic assistant on WorkWiz?

A: Download our mobile app from the App Store or Play Store using the links below:

Once downloaded, sign up as a locum clinic assistant. If you need further assistance, please email us at hello@work-wiz.com.

2. Profile Maintenance

Q: Do I need to edit my profile and upload a resume?

A: Yes, it’s important to keep your profile up-to-date. You can edit your profile and upload your resume through the app. This helps clinics assess your suitability for their needs.

3. Pre-Shift Advice

Q: What should I keep in mind for my first shift?

A: Here are a few tips:

  • Punctuality: Arrive 15 minutes early for orientation.
  • Dress Code: Wear smart casual attire (polo tee, long pants, covered shoes; avoid ripped jeans).
  • Emergencies: Text us on WhatsApp or use the WorkWiz Chat function to notify us and the clinic.
  • Proactivity: Ask senior staff for help if needed.
  • Handbook: Check out our handbook.

4. Shift Rejection/Pending

Q: Why haven’t my applications been accepted or reviewed, or why were they rejected?

A: Clinics have varying guidelines and durations for reviewing applications. Use the ‘chat’ feature to communicate with clinics. If an application is rejected, apply to other clinics and update your profile to improve your chances.

5. Account Access Issue

Q: I’m having trouble accessing my account. What should I do?

A: Contact our customer support via WhatsApp at +65 8580 1925 or email hello@work-wiz.com with the following information:

  • The email address associated with your account
  • Any error messages you’ve encountered
  • The last time you were able to access your account
  • Any recent changes made to your account or device

Have further questions?

© 2024 Work Wizard Pte. Ltd.

Products

The Hub

This screen size is not supported yet.

Please switch to your desktop or
mobile phone to access WorkWiz.com